Refund & Return Policy
Effective Date: October 6, 2025
Website: https://www.glp-123.com
At GLP-123, we strive to ensure every customer receives high-quality research-grade materials in perfect condition. Due to the sensitive and perishable nature of our products, we maintain a clear and transparent refund and return policy outlined below.
1. Eligibility for Returns
All products sold by GLP-123 are intended strictly for Research Use Only (RUO) and are non-returnable once shipped. However, if your order arrives damaged, incorrect, or defective, we will replace it free of charge or issue a refund under the conditions described below.
2. Reporting an Issue
If your shipment arrives damaged or incorrect, please contact our support team at support@glp-123.com within 7 calendar days of receiving your package. Include the following in your message:
- Your full name and order number
- Clear photographs of the packaging and product(s)
- A brief description of the issue
We will review your claim and respond within 2–3 business days to arrange a replacement or refund if applicable.
3. Non-Returnable Items
For safety, sterility, and compliance reasons, we cannot accept returns or exchanges for:
- Opened or tampered vials
- Products that have been improperly stored or handled
- Items returned without prior authorization
- Products purchased more than 7 days prior to claim submission
These restrictions ensure that all customers receive uncontaminated, lab-grade materials in original condition.
4. Refund Process
Approved refunds will be issued to the original payment method within 5–10 business days after confirmation. Refund amounts apply only to the product’s purchase price and do not include shipping costs unless the issue was caused by our error.
5. Replacements
If you prefer a replacement rather than a refund, we will dispatch a new product after verifying your claim. Replacement orders are shipped at no additional cost for eligible cases of damage or incorrect fulfillment.
6. Order Cancellations
Orders may be canceled within 1 hour of placement if the product has not yet entered the packing or shipping process. Once an order has been processed, it cannot be canceled or refunded except under the guidelines above.
7. Damaged or Lost Packages
In the event that your package is lost or damaged during transit, GLP-123 will assist in filing a claim with the courier service. Once the investigation is complete, we will either send a replacement or issue a refund based on the outcome.
8. Contact Information
For all refund, replacement, or delivery-related inquiries, please contact:
Email: support@glp-123.com
Website: https://www.glp-123.com
Response Time: Within 2–3 business days
9. Policy Updates
GLP-123 reserves the right to modify or update this Refund & Return Policy at any time without prior notice. The most recent version will always be available on our website. Please check back periodically to stay informed of any changes.